Root & Radiance
Contact Us
Questions about tretinoin, azelaic acid, tranexamic acid, hair loss treatments, delivery, or clinic onboarding? Send us a message and we’ll get back to you as soon as possible.
Response time
Usually within 1 working day
Support
Patients, clinics, and prescribers
Please note: we cannot provide medical advice via this form. For treatment-specific advice, patients must complete the appropriate online assessment.
Phone
01632 960123
Partner Pharmacy
Compounding Chemist, registered pharmacy number: 9012121
Email
info@rootandradiance.com
Send us a message
If you’re a clinic or prescriber, include your clinic name so we can route your enquiry correctly.
For urgent matters relating to an existing order, please clearly mark your message as URGENT in the subject field.
Important information
- Root & Radiance works in partnership with a UK-registered pharmacy.
- Treatments are supplied following clinical review where appropriate.
- All patient information is handled securely and in line with UK GDPR.
Email support is handled via this contact form to ensure your enquiry reaches the correct team.
Contact FAQs
How quickly will you reply?
We aim to respond within 1 working day. At busy times it may take a little longer, but we prioritise urgent order queries.
Can you give medical advice through the contact form?
No. We can help with general support, ordering, and process questions. For treatment advice, patients must complete the appropriate online assessment.
I’m a clinic or prescriber. What should I include?
Include your clinic name, the treatment area you’re interested in, and any timeline. If you already have a preferred formulation or strength, add that too.
My message is urgent. What should I do?
Mark your subject as URGENT and include your order reference if you have one. That helps us triage quickly.