How can we help?
Questions about an order, consultation, delivery, or your skin or hair treatment route? Send our support team a message and we will point you in the right direction.
Send us a message.
For an existing order, include your order number, full name, email address used at checkout, and a short summary of what you need help with.
Order support
Delivery questions, address updates, payment issues, order status, and aftercare information.
Skin and hair guidance
General help choosing where to start, including the skin customiser, hair customiser, and treatment pages.
Clear support, with the right review pathway when needed.
Our support team can help with orders, delivery, account access, form issues, and general guidance on where to begin. Treatment-specific decisions are made through the relevant questionnaire and suitability review process.
- Prescription treatment is supplied only if suitable after review.
- Please complete questionnaires accurately so suitability can be assessed properly.
- Personal information is handled securely and in line with UK GDPR.
- If your symptoms feel urgent or severe, seek appropriate urgent medical support.
Contact FAQs
How quickly will you reply?
We aim to respond within 1 working day. During busy periods it may take a little longer, but urgent order queries are prioritised.
Can you give treatment advice through the contact form?
We can help with general support, ordering, and process questions. Personal treatment advice and prescription decisions need the appropriate online questionnaire and suitability review.
What should I include for an existing order?
Include your order number, full name, email address used at checkout, and a clear description of what you need help with. This helps us find your order quickly.
Where should I start if I am unsure which treatment route to choose?
Start with the skin customiser or hair customiser if you want a guided route. If you already know what you are looking for, you can go directly to the relevant treatment page.