Ordering and delivery FAQs
How does ordering work?
All orders are placed following an online medical questionnaire. Your answers are reviewed by a qualified prescriber. If the treatment is suitable, a prescription is issued where required and your order is prepared for dispatch.
How long does delivery take?
Once your consultation has been approved and your order is dispensed, delivery typically takes 3 to 5 working days. You will receive confirmation when your order has been processed.
Is delivery free?
Yes. Delivery is free on all products. There are no additional shipping fees added at checkout.
Is packaging discreet?
Yes. All orders are sent in plain, discreet packaging with no external indication of the contents. This applies to both skincare and hair loss treatments.
Can I track my delivery?
Once your order has been dispatched, you may receive tracking details depending on the delivery method used. If you have questions about your delivery, our support team can help.
What happens if I have questions about my order?
If you have questions about your consultation, order, or delivery, you can contact our support team. We are happy to help clarify timelines or next steps.
Do you offer subscriptions or automatic repeats?
Some treatments may be suitable for repeat supply, depending on clinical review. Your prescriber will advise if and when a follow-up consultation or repeat is appropriate.